
The milkman knew that if you take care of the customer, the customer will take care of you.
by Loraine Kasprzak, MBA
My neighbor Stewart used to be a milkman with his own route through Westfield and the neighboring New Jersey towns. He’d get up at 1:00 AM every weekday to load his truck and make his deliveries, returning home by noon to wash the truck and do paperwork. Stew worked hard.
Stew and I were chatting at a neighbor’s party one Saturday evening and over a few drinks we got to talking about the challenges of running a business. Turns out the guy who bought Stew’s route had run the business into the ground. “He didn’t take care of his customers,” Stew declared.
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